Title: 'Evaluating and Improving Your Services Through Parent Input: Implementing the 'My View on Services' Tool'
Track: 9 - Program Evaluation and Quality Improvement
Keyword(s): Evaluation Parents Data Feedback Services
Learning Objectives:
  1. Attendees will learn about the "My View on Services" evaluation tool.
  2. Attendees will learn how CHOICES for Parents distributed the tool and collected its data.
  3. Attendees will learn how to take the tool back to their state and apply it for their families they serve to: improve their services, and use its data for grant writing and reporting.


Do you really know how parents feel about your services? Do you know how much they value your services and support? Are you really creating and adapting your program to meet their needs? The “My View on Services” (Young, Gascon-Ramos, Campbel and Bamford) evaluation tool was adapted by CHOICES for Parents to collect data, rather than base programmatic change solely on anecdotal feedback from parents. Results of this evaluation tool will be shared with attendees including how it was adapted, distributed and the results implemented.
Presentation: 1204KarenAguilar.pdf

Handouts: Handout is not Available
Karen Aguilar - Primary Presenter
Chicago Hearing Society
     Credentials: M.J.
      Ms. Aguilar is the Director of the Chicago Hearing Society, a division of Anixter Center, that provides social services and advocacy, youth programing and mentoring, a hearing health clinic and interpreter referral service throughout Illinois. CHS houses the CHOICES for Parents Coalition and Guide By Your Side program in Illinois. Ms. Aguilar's past work includes creating a center based early intervention program for families and providing developmental therapy, service coordination and family support. Ms. Aguilar has a Masters of Jurisprudence in Health Law from Loyola University Chicago School of Law and has trained the legal community on the rights of persons who are deaf or hard of hearing, and educated the Deaf Community about their rights under state and federal laws. Ms. Aguilar has been signing since childhood and is a nationally-certified state-licensed sign language interpreter.

Financial - No relevant financial relationship exist.

Nonfinancial - No relevant nonfinancial relationship exist.