Title: 'Utilizing Regional Task Force Meetings to Teach Quality Improvement Strategies to Tennessee EHDI Stakeholders'
Track: 1 - EHDI Program Enhancement
Keyword(s): EHDI, LTF, Quality Improvement, Stakeholders
Learning Objectives:
  1. Describe how Tennessee's EHDI Program used Regional EHDI Stakeholder Meetings as a vehicle to teach quality improvement strategies and develop practical Plan-Do-Study-Act (PDSA) work plans to partners in six regions of their state.
  2. Identify the perceived benefits that TN EHDI team leaders and stakeholder meeting participants reported as a result of their involvement in PDSA work plans and participation in regional follow-up teleconference calls.
  3. Recall at least one successful change strategy reported by TN EHDI team members that could be applicable to your daily practice.


Early Hearing Detection and Intervention (EHDI) Programs have recently been challenged to seek new ways to address newborn hearing lost to follow-up/documentation (LTF/D) issues. Beginning January 2014, Tennessee's EHDI Program hosted a series of six Regional Stakeholder Meetings; TN EHDI team leaders used the meetings as a vehicle for teaching quality improvement strategies to the community of EHDI providers and parents in attendance. State team leaders shared LTF/D data specific to each region, which provided a framework for LTF/D discussions among participants in breakout groups. At the conclusion of each regional meeting, breakout groups submitted Plan-Do-Study-Act (PDSA) work plans to state team leaders. Patterns of work plans emerged, some with varying aims, but many directly addressed particular LTF/D issues that had been identified during group discussions. TN EHDI team leaders took responsibility for monitoring progress on each plan developed during the face-to-face stakeholder meeting. Work plan progress was shared during subsequent regional follow-up teleconference calls, which were scheduled at three month intervals. Stakeholders who played key roles in work plans were responsible for reporting progress during the follow-up teleconference calls. State team leaders are finding the Regional Stakeholder Meeting approach to be an effective means of addressing areas of need specific to each of Tennessee's EHDI communities. Providers and parents have reported positive outcomes including increased awareness of actual EHDI needs within their region, relationship-building with existing and new partners, and a realization that quality improvement strategies can be easily incorporated into daily work practices. A brief overview of several key work plans, along with a description of specific change strategies and their outcomes, will be shared by TN EHDI team leaders.
Presentation: Monday_CarrollFord_200_JulieBeeler_1708.pdf

Handouts: Handout is not Available
CART: Topical Session 2- 1708.rtf
Julie Beeler - Primary Presenter,POC
Tennessee Newborn Hearing Screening Program
     Credentials: MA, CCC-A/SLP, NHS Audiology Consultant
     Other Affiliations: DSHPSHWA
      Julie Beeler is currently the Audiology Consultant for Tennessee's Newborn Hearing Screening Program at the University of Tennessee Center on Deafness. Previously, she was with the University of Tennessee Department of Audiology and Speech-Language Pathology. In addition to her EHDI work, Ms. Beeler also works privately as an educational audiologist and speech-language pathologist for a rural East Tennessee school system. Previously, she served as President of the Directors of Speech and Hearing Programs in State Health and Welfare Agencies (DSHPSHWA).

Financial - No relevant financial relationship exist.

Nonfinancial - No relevant nonfinancial relationship exist.
Jacque Cundall - Co-Presenter
Tennessee Department of Health
     Credentials: BSN, Newborn Hearing Screening Coordinator
     Other Affiliations: State EHDI Coordinators
      Jacque Cundall is currently the Newborn Hearing Screening Coordinator in Tennessee. She has worked with Tennessee Department of Health in various leadership roles for approximately twenty years. Prior to that, Jacque was a public heath nurse in Mississippi, Arkansas, Missouri, and Washington. She has served as President of the Directors of Speech and Hearing Programs in State Health and Welfare Agencies (DSHPSHWA).

Financial -

Nonfinancial -
Claudia Weber - Co-Presenter
Tennessee Early Intervention System
     Credentials: Newborn Hearing Follow-Up Coordinator
      Claudia Weber has worked for Tennessee's Part C Program, Tennessee Early Intervention System (TEIS) for many years. Most recently, she is the Newborn Hearing Follow-Up Coordinator. Claudia served as the Tennessee's early intervention core team member for the NICHQ Collaborative in 2012-2013.

Financial -

Nonfinancial -
Susie McCamy - Co-Presenter
Tennessee Newborn Hearing Screening Program
     Credentials: BA, Deaf Education MS, Child Family Studies
     Other Affiliations: Tennessee Hands & Voices, Friends of Tennessee Infants and Toddlers
      Susie McCamy is the Deaf Educator / Family Outreach Coordinator at the University of Tennessee Center on Deafness Newborn Hearing (EHDI) Grant which helps provide support, information, training and resources for parents of newly identified children with hearing loss. Susie collects needed child & family data for the HRSA and CDC grants at the TN State Department of Health's Newborn Hearing (EHDI) program. Her responsibilities include partnering with lead parents to help in the development of Family Support endeavors / activities / trainings for families of children with hearing loss throughout Tennessee. Her 30 plus years of experience in the field include being a Parent Advisor / Statewide Supervisor of a home based program for 0-3 children with special needs & their families; TEIS Advisory Consortium. Ms. McCamy is a certified Ski*HI trainer and has served on multiple committees and Boards associated with the field of Early Childhood Special Education.

Financial -

Nonfinancial -