Title: 'The Art and Science of Effective Conversations for EHDI Professionals'
Track: -
Keyword(s): conversations, communication, collaboration, listening
Learning Objectives:
  1. explain the components of effective conversation structure
  2. compare the effects of various listening perspectives on the effectiveness of conversational exchanges
  3. create a conversation plan that will support a "crucial conversation" in the workplace


Whether conversation are crucial (Patterson, Grenny, McMillan & Switzler, 2012) fierce (Scott, 2011), or pertain to coaching (Cheliotes & Reilly, 2010), it is undeniable that well-developed conversational skills will be of value to all members of the EHDI workforce. The nature of EHDI conversations is diverse: conversations by EHDI screeners in birthing hospitals who share results of UNHS with families are empathic; conversations by EHDI administrators who share data and funding requests with state agencies are strategic; conversations by EHDI interventionists with novice professionals that guide development of coaching skills are reflective. Despite these seeming differences, there are commonalities to successfully participating in the many intentional conversations occurring in the workplace that can be identified and explicated so as to improve the likelihood that exchanges will be successful and meet the needs of all participating individuals. This interactive session will explore the elements of conversational structure from the perspective of both the sender and the receiver. Emphasis on the thoughtful preplanning that increases the likelihood that conversations will be productive is an essential component of the presentation. Role play activities and simulated conversations will contribute to the development of new knowledge and skills that can assist in more effective professional (and personal) conversations.
Presentation: Sunday_Clements_200_MaryEllenNevins_1728.pdf

Handouts: Handout is not Available
CART: CART Transcription is not Available
Mary Ellen Nevins - Primary Presenter,POC
     Credentials: Ed.D. Director, Auditory-Based Intervention
     Other Affiliations: Consultant to Project ASPIRE at University of Chicago
      Mary Ellen Nevins, Ed.D., is a Professor and the Director of Auditory-Based Intervention at the University of Arkansas for Medical Sciences/University of Arkansas at Little Rock. Nevins is an experienced teacher of children who are deaf or hard of hearing and the former Director of PPCI, a continuing education program for speech and hearing professionals housed at The Children's Hospital of Philadelphia. Dr. Nevins is recognized as a national expert on the educational issues facing children who are deaf or hard of hearing especially those using listening technologies to learn to listen and talk.

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Kathleen Sussman - Co-Presenter
The Weingarten Children's Center
     Credentials: M.Sc.
      Kathy Sussman is the Executive Director of the Foundation for Hearing Research in California that operates the The Weingarten Children's Center and The CCHAT Center. She serves as faculty for San Jose State University Specialty Track in Speech Pathology. Ms Sussman is a Past President of the AG Bell Association.

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