Title: 'Effectively Engaging Parents in Quality Improvement Initiatives'
Track: 9 - Program Evaluation and Quality Improvement
Keyword(s): Quality Improvement, parent involvement
Learning Objectives:
  1. Sustain QI Improvements by engaging family partnerships.
  2. Outline the common factors that lead to successful parent-professional collaboration and best practices for achieving and sustaining family-centeredness in EHDI systems
  3. Build self-awareness that leads to a greater ability to partner with families in order for them to participate successfully in QI Improvement practices.


Quality Improvement Methodology through the use of the Plan-Do-Study-Act cycle has now become a standard for EHDI systems thinkers to enhance the system. This session will describe how parents can be effective partners in improving care for infants who are deaf/hard of hearing as states implement Quality Improvement methodology to test whether changes in the system are effective. The power of the story of families moving through the EHDI system as a means to identify areas of improvement will be explored. Strategies for including parents as effective partners in improving care for infants through quality improvement initiatives will be also be discussed. A sampling of actual PDSA’s which reflect the issues that concern families will be dissected. Necessary elements for effective team work in creating parent participation will also be explored.
Presentation: Monday_Clements_1105_JanetDesGeorges_1670.pdf

Handouts: Handout is not Available
CART: Topical Session 1- 1670.rtf
Janet DesGeorges - Primary Presenter,POC
Hands & Voices, Headquarters
     Credentials: N/A
      Janet DesGeorges lives in Boulder, Colorado and is mom to Sara, who is hard of hearing. She is a co-founder of Hands & Voices, serving as the Executive Director since September 2011, and as the E.D. of the Flagship chapter of Hands & Voices in Colorado for 10 years prior to that. Ms. DesGeorges is the author on the chapter for Family Support in the NCHAM e-Book, the co-author of the book Educational Advocacy for Students who are Deaf and Hard of Hearing: The Hands & Voices Guidebook, and many other publications. Ms. DesGeorges received a program certificate from the MCH Public Health Leadership Institute in 2011 at the University of North Carolina – Chapel Hill. Her areas of interest include Leadership Development for parents; Early Hearing Detection and Intervention Systems; Parent/Professional partnerships in Quality Improvement processes.

Financial - No relevant financial relationship exist.

Nonfinancial - No relevant nonfinancial relationship exist.