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Last Modified: 06/21/2023

Fact Sheet: Technology and Connectivity

a telehealth session, the child and mom communicating with a health professional with their TV

Key Points:

  • The Pew Research Center reports that approximately 75% of homes have broadband internet. Click on this link to find out if your home has access.
  • High speed internet continues to be a challenge in more rural or mountainous areas. Consider using a hotspot on a smartphone as an alternative. Or, use a platform that requires less bandwidth.
  • There are several video-conferencing platforms that offer end-to-end encryption that is HIPPA compliant. These secure programs can be easily installed on home computers, tablets, and even smart phones. The number of available video-conferencing platforms is increasing all the time.
  • 83% of providers in a Colorado Self Report* study indicated their video-conferencing technology to be reliable at least 75% of the time, and 50% indicated that it was reliable at least 90% of the time
    • Even though the technology doesn’t fail as often as some thought, any failure at all can seem to be disruptive to a session. It is valuable to have a plan, before the session starts, for steps to follow if there is a failure (e.g., screen freezes, call is dropped). Some suggestions include sharing phone numbers so you can call or text, sharing email addresses to allow continued communication.


Blaiser, K. M., Behl, D., Callow-Heusser, C., & White, K. R. (2013). Measuring costs and outcomes of tele-intervention when serving families of children who are deaf/hard-of-hearing. International Journal of Telerehabilitation, 5, 3-10. doi: 10.5195/ijt.2013.6129
Cole, B., Pickard, K., Stredler-Brown, A. (2019). Report on the use of telehealth in early intervention in Colorado: Strengths and challenges with telehealth as a service delivery method. International Journal of Telerehabilitation, 11:1, 33-40. doi:
Lincoln, M., Hines, M., Fairweather, C., Ramsden, R., & Martinovich, J. (2014). Multiple stakeholder perspectives on teletherapy delivery of speech pathology services in rural schools: A preliminary, qualitative investigation. International Journal of Telerehabilitation, 6:2, 65-74. doi: 10.5195/ijt.2014.6155

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This resource was developed by the NCHAM Tele-Intervention Learning Community